At Matchbox, we are proud to offer you a 10-year guarantee onevery product we sell.
Our aim is simple; to provide best quality and value you can trust. With the Promise, our commitment is to always deliver the best products and best customer experience, wherever and whenever you choose to shop with us.
Matchbox has a legacy of over 45 years as a family-owned Australian retailer, with a team of culinary experts who curate every product online and in stores.
We continually review and test products to ensure they perform as promised.
If your item is defective, faulty, or not fit for purpose, we promise to take care of it by allowing you to return that item for up to 10 years from your purchase.
You can return your items either by delivery or bringing them into stores.
This Promise applies to everything from our latest appliances, premium cookware, to everyday homewares & items.
While this excludes breakages, wear and tear, or other scenarios outside of manufacturing defects, our Customer Service teams both online and in stores are here to assist you in selecting a suitable replacement.
If you are worried about losing your receipt, our membership club, Matchbox Rewards, will allow you to have all your purchase history saved in one place – which means you no longer need to worry about showing proof of purchase.