Matchbox Rewards FAQs

Where can I redeem my points?

Points can be redeemed at checkout online. As a member, you will see a drop-down menu with the rewards available for you to choose from!

I was a member of the Cooking Club. Can I migrate my points?

Points from your Cooking Club membership can be migrated into Matchbox Rewards, however they will not reflect in Tiers. All new members of Matchbox Rewards will start at Bronze Tier upon signing up.

Why isn't my Tier upgraded?

You will enter a new VIP Tier 30 days after you've spent the eligible amount.

How long do I keep my Tier?

Tiers are kept in a rolling year, which means a 12-month period measured back from your most recent purchase. For example, to stay in the Silver Tier, you will need to have spent a total of $250 in the 12 months prior to your last purchase.

Can I stack vouchers in one purchase?

Discounts can be accumulated into oneReward, however only one Reward can be used per purchase. For example, you earn a $10 Reward once you've reached 200 points. If you keep the Reward and earn 100 more points, your $10 Reward will upgrade to a $15 Reward, and so forth. The $25 Reward is the maximum value of one Reward.

I submitted the wrong birthday! Can I edit it?

If you've submitted a wrong birthday date, please contact us and we'll revise it for you.

Can I refer to more than one friend?

Yes! You can refer to as many friends as you'd like.

Contact Us

03 9576 8155

info@matchbox.com.au