Our Promise

Buy once, cook forever.

“ At Matchbox, we are proud to offer you a 10-year guarantee on every product we sell.

Our aim is simple; to provide best quality and value you can trust. With the Promise, our commitment is to always deliver the best products and best customer experience, wherever and whenever you choose to shop with us.”

Charles & David Cohen
Co-Owners of Matchbox Australia

How it works

If your item is defective, faulty, or not fit for purpose, we promise to take care of it by allowing you to return that item for up to 10 years from your purchase.

Return your item

Choose your preferred return method—either ship the item back to us or bring it to any of our stores. Make sure to have your proof of purchase handy.

Replaced with care

Once we receive the item, we’ll inspect it and provide a resolution, which may include a repair, replacement, or refund. Your satisfaction is our priority.

Peace of mind

Our 10-year promise applies to everything from our latest appliances and premium cookware to everyday homewares and items.

While this excludes breakages, wear and tear, or other scenarios outside of manufacturing defects, our Customer Service teams, both online and in stores, are here to help you select a suitable replacement.

If you're worried about losing your receipt, our membership club, Matchbox Rewards, saves all your purchase history in one place—so you won’t need to worry about showing proof of purchase.

Our story

Matchbox has a legacy of over 45 years as a family-owned Australian retailer, with a team of culinary experts who curate every product online and in stores.

We continually review and test products to ensure they perform as promised.

Read our story