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FAQs

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Deliveries

Can I change/cancel my order?

Matchbox aims to dispatch orders within 48 hours. If you need to change or cancel an order please  contact us as soon as possible. Once an order has been dispatched we are unable to cancel or change an order, we can however assist with an exchange or return.

I am struggling to place an order, what should I do?

Sometimes computers just don't do what they are told. If you are having trouble completing your purchase you could try opening an private or incognito browser window. If this does not work contact us and we will get the computer experts to do their thing.

How will my items be delivered?

Matchbox uses Australia Post for all online order deliveries. Once your order has been dispatched you will receive a tracking number that you can use to see the progress of your delivery by visiting the Australia Post website. To ensure the security of your order you will be required to sign for delivery.

How long will it take for me to receive my order?

Matchbox endeavours to dispatch all orders within 48 hours. Once your order has been dispatched you will receive tracking information. From this point, orders are generally received within 2 to 7 business days depending on your location. If you would like an update on the progress of your order please visit the Australia Post website and enter your tracking information, otherwise you may Contact Us at any time.

Contact Us

03 9576 8155

info@matchbox.com.au