Got A Question?

We take great care to ensure that when your order arrives you receive everything you ordered and that nothing gets broken in transit. If there are any issues with your order when it arrives, please contact us so we can arrange to resolve any issues you have.

Matchbox is happy to arrange exchanges and returns for items purchased online for up to 30 days from the initial purchase date. For change of mind, goods must be returned in their original packaging and in the original condition that they were purchased in. For more information including the return postage address visit the Returns Policy. 

You may opt to exchange an item. If you prefer something else from Matchbox you will need to contact us to make the arrangements. Once you have paid any difference in cost your new items will be sent to you. For more details on exchanges & returns see the Matchbox Returns Policy.

Click & Collect is a complimentary service that allows you to shop from the comfort of your own home then collect your order from your preferred store during normal store trading hours. For more details about Click & Collect at Matchbox see the Click & Collect section on our Shipping & Delivery page. 

Matchbox holds Click & Collect orders for 30 days from when the order is placed. After 30 days your order will be cancelled and we will contact you to arrange a refund.

Sometimes the item you wish to purchase may not be available for click and collect at your preferred store. If this is the case you may still be able to have the item delivered to you instead.

Sometimes your preferred store might not have an item in stock or might not have enough stock for you to complete the order. If you are unable to complete your order at your preferred store, try selecting another local store or select to have your order delivered to your home or office.

You can use the Store Finder to find your nearest Matchbox store. Once you have selected your local store you can click "show full store information" to review the stores trading hours and contact details.

You can speak to one of our helpful team members at your preferred store or over the phone, to find the stores phone number use our Store Finder. You may also like to submit an online inquiry on our Contact Us page. 

Matchbox runs regular competitions and promotions both in-store and online. For full competition details please visit our terms & conditions page.

Zip pay is a finance option that allows you to tailor your repayments to suit your lifestyle. Click here for more information about Zip. Zip pay is currently only available on matchbox.com.au and not instore.

With Afterpay you can BUY now and PAY for it later, it’s like layby but even better as your order is shipped immediately. There is no interest or added fees to pay! Using Afterpay, you pay nothing today but pay for your purchase in four smaller instalments. Payment will be automatically taken from your debit or credit card in 4 equal payments over 56 days.

Matchbox has a minimum spend of $50 on all Afterpay orders.

To find out more about Afterpay, please see our Secure Payment Options or visit www.afterpay.com.au 

Afterpay is currently available on matchbox.com.au as well as in all Matchbox stores, excluding Carindale.

These gift cards are used as a prepaid gift card. Redeem via EFTPOS in-store or Mastercard if online. 

Simply swap our gift card for a prepaid Mastercard. Input your details at this link and allow up to 24 business hours for your prepaid Mastercard to arrive. Please note that they are only available in $50 or $100 denominations. 

You can purchase the gift card online here or at participating Woolworths Supermarket. These gift cards are not reloadable or redeemable for cash. 

You can check the balance and expiry of the gift card here.

The Matchbox Cooking Club rewards our valued customers for shopping with us. As a Cooking Club member you will receive regular updates about new product and special offers. Cooking Club members also enjoy additional discounts, as a Cooking Club member you will receive a $25 voucher for every $500 you spend. To read more about this program or to sign up visit our Cooking Club page.

Due to changing restrictions your local Matchbox store may be operating reduced trading hours or be temporarily closed. For the latest updates on where and when you can shop at Matchbox check our store locator.

Matchbox is taking the threat of Coronavirus very seriously. Where possible many of our staff are working from home or in isolation. Staff in stores and in our warehouse are wearing masks, practicing social distancing, regularly washing hands and constantly disinfecting all surfaces. Everyone is taking responsibility for their health and anybody who is unwell is staying home. 

Matchbox is continuing to deliver online and is working hard to get your deliveries to you as quickly as possible. Unfortunately there may be some delays due to COVID-19 restrictions & Australia Post demand. 

We are here to help, Matchbox is available for online chat Monday - Friday 9am - 5pm. Otherwise you can email us at info@matchbox.com.au

Matchbox use Australia Post for deliveries nation wide. As an essential service, AusPost has advised they will continue to provide a home delivery service at this stage. There are unfortunately delays with their service but they are working hard to have deliveries sent as quikcly as possible.

If you are located in Melbourne Metro area, you will be required to wear a mask in our Matchbox stores, otherwise we will restrict entry.